I went today. It was like a trip to idiot island. First of all. The SA told me that the Suhali Locket did not come in black. Then when I inquired about buying a replacement strap, she looked at me with a retarded look and said, "Straps??" "I dotn think we have those". Then I asked her for a agenda refill for my agenda, and was told they dont make them. Then the store manager (Kind of the idiots) told me that they never made a PDA case. It was really really sad in there. I got so frustrated I just walked out. They knew nothing about the line at all. Anyone else make it in there and speak to anyone with a brain??