GRRR... Why do SAs like to argue with the customers? It is so annoying. I am in customer service myself and I get so mad when other customer service companies people act so meanly to their customers. Seriously?
The Story: Went to the outlet to try to have a purse charge send. Well the lady looked at me and was like, you know they need to call us first before we can give them the ok to charge send. I told her I had all the information they needed, she just had to call them. She told me, "didn't you hear what I said?" I replied to her "I am not driving home an hour plus some to call them, so they can call you." The SA at my store was soo freakin pissy with me. She did finally call them and talked with the SA I told her I talked with. As she was talking to him, she told me "We do not do this, don't expect us to do this again for you. We are making an exception." I couldn't believe it. She acted like it was this HUGE thing, the store it was being sent from was within our district as well.
This has been about a week now and I am still so pissed I got treated like this. Should I call corp. and let them know about it. I know other ladies have had issues with this SA before as well and on top of that, she is a MANAGER!! AHH!! I am kind of avoiding going to the outlet, but that is the only one in my area. So, I am stuck. I did stop in there wednesday, well I saw her as I walked in and I turned about and walked out.
The Story: Went to the outlet to try to have a purse charge send. Well the lady looked at me and was like, you know they need to call us first before we can give them the ok to charge send. I told her I had all the information they needed, she just had to call them. She told me, "didn't you hear what I said?" I replied to her "I am not driving home an hour plus some to call them, so they can call you." The SA at my store was soo freakin pissy with me. She did finally call them and talked with the SA I told her I talked with. As she was talking to him, she told me "We do not do this, don't expect us to do this again for you. We are making an exception." I couldn't believe it. She acted like it was this HUGE thing, the store it was being sent from was within our district as well.
This has been about a week now and I am still so pissed I got treated like this. Should I call corp. and let them know about it. I know other ladies have had issues with this SA before as well and on top of that, she is a MANAGER!! AHH!! I am kind of avoiding going to the outlet, but that is the only one in my area. So, I am stuck. I did stop in there wednesday, well I saw her as I walked in and I turned about and walked out.