I purchased a pocket square and had it shipped to me. My SA sent it to me by UPS, and it was scheduled to arrive on a Friday at my work, but it didn't arrive until Monday. OK, no big deal...but when I received the package--it was open! I called my SA and told her what happened. She was so gracious, apologized, and thanked me for informing her. She offered to replace it if there was anything wrong with it, and I told her it was fine, but that I was weirded out by the fact that it was opened by someone other than me. She said that UPS was not doing their best work lately because another customer's Kelly was ran over by one of their trucks! I said I definitely don't want UPS for when my vert olive Birkin arrives (literally, any day now ) because I'd if my Birkin was ran over by a truck! I never liked UPS because I thought they were expensive, and because when I got my black Kelly, it was shipped on a Friday to my house when no one was home, and I didn't want to wait until Monday, so I picked it up from the UPS station...and waited for almost 3 hours!