oh yeah, and I can't believe how tacky some people are with returns. one lady wore a shirt with the tags on it! and then said 'it wrinkled!' and brought the shirt back! and all the time we have people who buy shoes, wear them to an event, and bring them back. It's ridiculous. I have to say no to them, but I wish I could shame them somehow. It isn't even like they're 'borrowing' $500 manolos. this is JC Penney for crying out loud. if they can't swallow a $40 dress shoe purchase, they need to hightail it to the salvation army or the clearance section of payless.