It does not sound right for her to make such a comment, but I am wondering, my SA told me last month that she had had clients place orders for several handbags, when they came into the store only a few were actually bought by the people who had ordered them, Sa's kept calling the people who ordered them, the Manager kept insisting to put the bags out on the floor asap, and the SA's were trying to make sure that their cients who ordered and were going to purchase would not lose their handbags,.....I guess it can all be very stressful at times!!!!!