I just noticed this (after how many years?) on the Nordstrom web page: Did you know Our Handbags department offers complimentary leather conditioning for handbags and wallets. Available at all Nordstrom stores. Who's used this service, and what was your experience? I'm sure it was great - but how long does it take, did it make a noticeable difference, is it for new bags or bringing old bags back in? I am more in love with Nordstrom every day.