Almost 3rd purchase and why I do not recommend:
A retiro was posted with the ask as $1650. The highest bid was $900. I bid $1400. Less than 10 mins later, someone bid $1450. I bid up again. Again, within 10 mins, someone outbidded me. You can tell it's the same person bc their previous bid will be replaced with the new bid. This is quite unusual that someone bids on an item this quickly in my experience. So long story short, the person outbid me at $1550, and I had $1500. I let it go and didn't think to take down my bid since it was less than the ask and someone had bid more than me.
I went to bed and woke up the next day to an email that my bid had been accepted. WHAT??! I looked and the ask for $1650 was still there, which means that is NOT the bag I got. Someone else posted this bag at $1500 and oddly enough the person who had outbid me had removed their bid. Hmmm! Sounds fishy! Sounds like a seller posed as a buyer, got the bid up, then removed their bid and posted their bag to sell for the now highest bid (mine!).
I contacted StockX and asked them if the scenario I laid out was possible in their system. Got another canned response about sellers can't bid on their own items. I replied and said that wasn't my question. I explained that I believe someone hiked the bid posing as a buyer, then removed their bid, and posted that bag for sale. I asked again if this is possible in their system and said I wanted to dispute my transaction. StockX replied with the bid was accepted and the trade will be honored. Nothing more.
I wrote back again and kind of lost it on them. They wrote back and simply said, We looked at your transaction, and nothing out of the ordinary happened.
I wrote back again. This time I was livid. This is terrible customer service, and they NEVER responded about how someone could potentially game the system. I threatened that I wouldn't be using them and would post my experience on TPF. They came back and reiterated that the transaction looked fine on their end, didn't respond to my inquiry about controls to prevent what I suspected happened to me, and asked what they could do to make me happy.
At this point, I felt like it was a lost cause. I was really mad. I didn't reply. They refused to cancel the transaction or give me assurance that someone isn't able to do this.
Luckily, when my bag was received, they emailed me with the whole "It's authentic but with signs of wear. Do you want it still." I said no and got a full refund.
So conclusion is: I got two vintage items I wouldn't consider in excellent condition if it hadn't been for their age. Everything was authentic. They did email 2 of 3 times to ask if I still wanted the items in the condition in which they were received. However, I am unsure about how kosher their bidding system is. From my experience, sellers can game the system, and that isn't cool, and StockX gives no effs.
So I won't be using them again. Think I'll stick with
Fashionphile who details everything with the bag on the front end and allows returns.