If you bought the bag on e-bay which you said you did. You can't expect the company to give you a replacement that they may not have since this is an older bag. Schifter & Partners may have only one girl to assist and it may not always be to everyone's satisfaction, but i believe they do the best they can with what they have. Ebay is not Lamb and Lamb doesn't promote any involvement in it.Since I have a passionate hate for Schifter I will post all of the contacts I have:
[email protected]
[email protected]
[email protected] (CS REP)
[email protected]
Hope that helps!!!