I am so frustrated! I wanted to purchase two vernis items and like the vernis that has a deeper embossing ( I know sounds crazy, but if you really look at different vernis pieces you can tell.) I'm picky and if I'm going to spend over 1K I really want to get one I want. So I called the number on my receipt from a previous LV purchase from that store and its gets routed to there calling center where the rudest girl on planet earth works. She told me I am not able to talk to someone on the sales floor becuase they're busy. ugh! I know the store must have a direct number as I'm able to call the other stores direct. Thank you!