Anyone has experienced purchasing @ Gucci.com

I wonder if anyone has experienced purchasing handbag @ Gucci.com. I am a little hesitate to purchase "medium messenger bag" at Gucci.com since the only way to communicate with them through email.

Can you please share your experience with me? I truly appreciate.

Thank you,
ShopaholicMaMa
 
I bought my Chain Large Hobo online, no problems. If you have any questions, email them and they will email you back with a phone number. Then, you can order over the phone if you have problems.
 
I've bought twice from them and it's been fine. The only thing they 'messed up' from my last order was they sent someone else's invoice with my order. I emailed them and they sent me the order confirmation email I got earlier.
 
I definitely agree with the other posters Gucci.com is great to shop from, have bought lost of shoes from them, always get my order in a timely manner.... dh on the other hand always get his order cancelled due to them selling out of the item, lol!! he's not so fond of them, he, he.