Anyone had any items sent in for repair/service?

[Jinsun]

Hello all. My hubs gifted me the serpenti hoops with omega back clips back in Oct 2024. After service department received my earrings Nov 2 to have the backings loosened.

Jan 29, 2025 my hubs received a text that the store (DC location) would receive them within a week. To keep an eye out for updates.

Today I called to check the status. They have yet to start working on my earrings.
Been 3mos. So frustrating.

how was everyone else’s experience with after services?

 

[Love Of My Life]

Bvlgari can be slow with repairs as I've found out over the years. All I can say, it is always
well worth the wait because the repairs have been done properly, JMO

 

[Swanky]

That is WAYYY excessive IMO. I'd be creating a little email storm right up to the top.

 

[A bottle of Red]

Same for handbags with repairs done improperly

 

[Jinsun]

I may just ask them to send it back. Idk….
Maybe I’ll wait 1 more month.

Can this be done at any jewelers??

 

[Love Of My Life]

I may just ask them to send it back. Idk….
Maybe I’ll wait 1 more month.

Can this be done at any jewelers??

I'd Bulgari a phone to call as a reminder that you have been patiently waiting for the adjustment
on your earrings & you would expect them to be adjusted now & sent out to you within 10 days.
Personally, would not bring them to an outside jeweler, JMO

 

[Jinsun]

I'd Bulgari a phone to call as a reminder that you have been patiently waiting for the adjustment
on your earrings & you would expect them to be adjusted now & sent out to you within 10 days.
Personally, would not bring them to an outside jeweler, JMO

I’ve called every 2-3 weeks for status update. I get the same answer that they are backed up and it’s first come first served basis.