I don't live anywhere near a Coach boutique, so I ordered my Holiday Patchwork duffle from Coach.com. I ordered it Sunday Dec 17th, and it was supposed to be sent out on Monday. It wasn't sent out until Wednesday, and I received a box from Coach on Thursday. It wouldn't have been a problem, BUT I RECEIVED THE WRONG BAG!!!!!!! I wanted to enjoy my Holiday Patchwork for a few days before the Holidays! Now it is supposed to arrive on Saturday and I have to return the other bag, (a cute Khaki Sig Small Flap). I was outraged! I understand that mistakes happen, but don't you think that they would be more careful this close to Christmas? What if this were a gift? And the 2 designs don't even look anything like each other! What will Coach do to make up for this? I went from TOTAL BLISS to complete disappointment. I know that I might be a little shallow about this, but I really expected more from Coach. If they had sent out my bag when they said they were going to, I would have gotten the replacement already!