I just received my "whiskey" colored paddington. When I opened the box I was sorely disappointed. It was "thrown in the dustcover, unzipped. It had something white on it (came off) and the lock was unwrapped. It had NO tags, no circular or card. The key was so loose it was almost off. I don't have anything to compare it to, but I am wondering if it's even authentic. Is this typical of NM? It's my first order from their store (not NMLC). Arrgh! I want to keep it, but I am so disappointed. When I called to inquire they said I could only return it. They didn't offer me a discount. I know another poster got the same bag and said it was "muscade" not whiskey. I agree that it is. She didn't say whether or not her bag was new or a return. Should I keep it? EDIT to add: I even spoke with a supervisor, so no calling back. I haaaate NM they are soooo rude. She was a total biatch! She even accused me of lying when I told her one of their sales assistants told me I could get 10% off for opening a new account. The only reason I opened an account was to save it. That is most likely why they won't further discount it. I did save 10% off the internet price, but its a dang return. Thanks for letting me vent.