Just wanted to add some extra info from leather surgeons:
Unfortunately, we are not able to provide shipping labels outside of the contiguous US, so we have to ask that you handle shipping your item(s) and we will add the return costs to your invoice.
We always ask our international customers to please do the following:
- Make the value of the shipment the cost of the repairs
- Clearly note on your shipping paperwork that the package is being sent for repairs/alterations
That helps us (and you) avoid being taxed as if we purchased the bag. We will use the same guidelines when returning the piece. Depending on your country’s laws, you may be taxed, but it should only be on the cost of repair.
With any shipment, it is recommended you use some sort of stuffing in the box, make sure the label is affixed securely, and include a second copy of the shipping label inside the box in case the first one is somehow damaged.
We also have the ability to insure your shipment at a rate of about 90 cents per 100 dollars of insurance, each way. If you’d like to insure your shipment, please email us the total amount you would like to insure the package for (not the rate that you would pay) along with a photo of your shipping label. We also ask you to note the insurance amount on your Service Request Form. For example, if you would like your return shipment insured for $5000 please write “$5000” in the insurance field (not $45). We will apply the same insurance to both shipments and add the costs to your invoice.
Insurance claims will be paid on either the amount of insurance purchased or the fair market value of the item, whichever is less, so please do not insure an item for more than it is worth.
They have been really helpful in answering all of my questions so I am definitely impressed so far. If I lived in the US, i'd do it in a heartbeat but crossing the border just adds too much extra risk for me. Still thought i'd share this info in case it's helpful for anyone who finds this thread later