Anyone else want to vent about website sales?

Amen sister about the dimensions. For me, especially, the strap drop.

I have seen some descriptions with the shoulder drop in them but I don't understand it. Is the shoulder drop thing measured by the point when the strap is just held up from the bag with the handbag sitting on a surface or when the handbag is held by a shoulder because the weight of the bag will automatically pull down and make the drop a little longer I would think.