OMG... I was trying to locate a bag for the past hour and it isn't available in the Chanel Boutiques (where the SA's are much friendlier). Anyway... I have the style number and UPC and they are telling me that if they don't have it no one does (Saks NYC). They wouldn't even look in their computer. So I call the Atlanta store - she also won't look in her computer. (keep in mind they are trying to sell me alternate bags in the process). I was so angry that I couldn't get any help. To top it off, I was given wrong information by Chanel NYC regarding the bag, so I can't even get it from them b/c they don't know what they are talking about. (I love Brendan though, he always takes care of me, but he's on vacation all week). So I GOOGLE Saks and dial the Boca store and Melissa not only helped me by looking in the computer, SHE FOUND IT and I bought it right over the phone. It makes me so angry that the NYC Saks SA's are so freaking evil - I just want to smack them. I mean, I would always go through the boutique, but they aren't carrying what I want. Anyone else have issues???