Their "customer service" or lack thereof is HORRIBLE. So last Tuesday, I saw that Plazatoo was having a sale. I had actually visited their site a few days earlier and was thinking about purchasing a marked down Kooba Nina in slate. I decided to wait. When I heard about their sale, I saw that the nina was marked down even more and ordered it. They sent me their automated order recieved notification which said that the order would be processed within 48 hours. I assumed my order wouldn't be cancelled b/c the nina was still up on the website after I ordered ALL WEEK LONG. I waited. I called plazatoo ALL DAY Thursday, with no answer. I finally emailed them on Friday, and never recieved an email back about my order. Last night I sent another email saying I was really dissatisfied with their customer service and Michelle finally replied back today saying my order was cancelled. I mean seriously? It takes a WHOLE WEEK to let me know my order was cancelled. Plazatoo has a "promise" that "any email sent will be answered within 24 hours." Well it took 4 days to recieve a reply. She didn't even apologize or offer a discount on my next purchase or anything. If you're ordering from plazatoo anytime soon, just be warned they have 0 customer service and their website doesn't update.