Hi all, I wanted to know if anyone had problem with Cartier watch service? I took my Cartier Tank Francaise which I bought in 2016 in Sydney Cartier for a watch service at Cartier Hong Kong after the watch stopped working in October 2019. I was told that since I've never had a general service for the watch I must pay for the complete service and that Cartier cannot just change the batteries without the complete service. So I paid about USD$600 for a complete service and I was told that my watch was not water resistant and the time was running about 2 minutes slow. Anyway after the service I didn't take much notice of the watch until we flew back to Sydney to visit family and once the Covid19 happened I was pretty much locked up in Sydney (there was no point in going back to Hong Kong with the kids when schools and all playgrounds were closed in HK).
I changed the time zone when I arrived in Sydney and didn't pay too much attention to the watch.
I didn't bother wearing the watch as I was in semi-lockdown in Sydney from January onwards. But in March, I noticed that my Cartier watch was running 2 hours slow. It was reading 5 o'clock when it should have been 7 o'clock. But as I started to pull the crown out to change the hand, I noticed the hand on the watch move before the crown pulled out to complete open position when you can hear and feel the "click". My watch is not a date watch so there is only 1 position for the crown of the watch. I tested again to make sure that the hand moves when the crown is in closed position and true enough the hand moves even when the crown is closed/locked.
I took it to Cartier Sydney in March and told them the issues. It took 3 services and until June 2020 for Cartier to understand what the issue is. So 3 further services later, now Cartier says that their Sydney watchmaker advised that this is a "natural feature" of the watch, i.e., if you continually turn the crown that the hand will eventually move even if the crown is still in locked position. I tested other Tank Francaise in the stores with the manager and none of the watches had this "feature".
Initially, after the third fix, I've asked the watch to be sent to Paris which the Sydney Cartier was confident that it would be unnecessary as the watchmakers in Sydney were highly qualified to fix the issue. But seeing that the Sydney watchmaker has made the verdict that this is not a defect but a "normal" feature I take that to mean that the issue cannot be fixed. So I asked for an exchange seeing that none of the watches have this "normal" feature and since this watch has been pulled apart and reassembled so many times that it is as good as "junk" in my mind. I am sure that no consumer or Cartier staff would buy that watch and think that the crown moving the hand in its locked position is a product that passed the QC.
Anyway, I am to hear a response from Cartier this Tuesday on what the resolution is to be. But I wanted to know if anyone had similar problems with Cartier. I have noticed that Cartier watches/clocks must have issues as the last visit to the store there was another lady who had brought in her clock which keeps breaking down every year.
Thanks for reading this long post. Any similar experiences and outcomes will be welcomed!
I changed the time zone when I arrived in Sydney and didn't pay too much attention to the watch.
I didn't bother wearing the watch as I was in semi-lockdown in Sydney from January onwards. But in March, I noticed that my Cartier watch was running 2 hours slow. It was reading 5 o'clock when it should have been 7 o'clock. But as I started to pull the crown out to change the hand, I noticed the hand on the watch move before the crown pulled out to complete open position when you can hear and feel the "click". My watch is not a date watch so there is only 1 position for the crown of the watch. I tested again to make sure that the hand moves when the crown is in closed position and true enough the hand moves even when the crown is closed/locked.
I took it to Cartier Sydney in March and told them the issues. It took 3 services and until June 2020 for Cartier to understand what the issue is. So 3 further services later, now Cartier says that their Sydney watchmaker advised that this is a "natural feature" of the watch, i.e., if you continually turn the crown that the hand will eventually move even if the crown is still in locked position. I tested other Tank Francaise in the stores with the manager and none of the watches had this "feature".
Initially, after the third fix, I've asked the watch to be sent to Paris which the Sydney Cartier was confident that it would be unnecessary as the watchmakers in Sydney were highly qualified to fix the issue. But seeing that the Sydney watchmaker has made the verdict that this is not a defect but a "normal" feature I take that to mean that the issue cannot be fixed. So I asked for an exchange seeing that none of the watches have this "normal" feature and since this watch has been pulled apart and reassembled so many times that it is as good as "junk" in my mind. I am sure that no consumer or Cartier staff would buy that watch and think that the crown moving the hand in its locked position is a product that passed the QC.
Anyway, I am to hear a response from Cartier this Tuesday on what the resolution is to be. But I wanted to know if anyone had similar problems with Cartier. I have noticed that Cartier watches/clocks must have issues as the last visit to the store there was another lady who had brought in her clock which keeps breaking down every year.
Thanks for reading this long post. Any similar experiences and outcomes will be welcomed!
