ok so I got this printer back in 05 that is supposed to be a stand alone type all in one (fax, scan, copy, print). Since I got it, it has not scanned by pushing the button on the scanner, I have to go throught the comp to get it to scan (which you're not supposed to have to do). So I tried to take it back to exchange but CC told me that I had to go through HP to do it. SO I tried HP 3 diff times and they couldn't get it to work either and each time I was on the phone for about 1-2 hrs. So finally I gave up and decided that I would wait for the 1 yr warranty w/HP to expire then go through CC extended warranty. So then I forgot all about it cuz I was just so used to going through the comp to get it to scan. Well about 3 weeks ago I came across my receipt and saw that I had one week left of my warranty. SO I called CC and they said they'd sent me a replacement, new printer. SO I get it today and it SERIOUSLY looks like it just came out of someone's house! It is totally scratched up, has sticky brownish stuff all over the bottom of it and there's a paper towel in between the scanner glass and lid. WTF?? Also it came wrapped in plastic, not in the OEM box w/ink, cd software or anything. I called up CC and they said I had to call this other company that they subcontract with. Well that company sounded as if they didn't care but said they would send out a replacement. Again I have no idea if it'll be new or refurbed. But here is the best part: THEY WANTED ME TO KEEP THE CRAPPY, USED, STICKY, DIRTY PRINTER THEY SENT ME and send back mine which is pretty much is great condition back to them. I told the guy he was crazy and that there was NO WAY I was gonna keep that filthy thing. The company they subcontract with is called Cyber-Test. So my question is..........has anyone dealt w/the CC extended warranty company or the above^^ and did you get a new or refurbed unit and how was it sent to you (in oem box or just by itself)?? Any info would be greatly appreciated. Oh and I called CC back and asked a supervisor if I got another crappy printer, then what. He said call us back and we'll go from there but I doubt it'll happen again since they already messed up. Gee thanks buddy, glad to see I spent $400 on a printer that doesn't work as it should and you won't do anything about it!! I want to know why I have to go through all this hassle when their policy clearly states: Hassle-free repair or replacement, including parts, labor and shipping THIS IS YET ANOTHER REASON WHY CC SUCKS!!