**Buying from Fashionphile** shopping experiences/questions

#2,627
Fikaccnut said:
Agreed, super annoying. I had a few things I was watching. That would explain why their "Last Call" is so empty right now compared to how it was (18 items when it used to be 50-60).

They must be bleeding money with Last Call.

I had a couple of really bad quotes recently. They've been sloppy about it. One of them they quoted as a bi-color bag, which it clearly wasn't (if they had even looked at any of the 15 photos it was obvious it was one color), and I wrote to them about it because the difference in value was several hundred dollars. To their credit, they did take another look and adjust it, but had I not taken a second look I would have sold them my brand new bag for 30% of what they're selling it for, letting them make out like bandits on it.

I know that selling to consignment means that I make less in exchange for them doing all the work, but when they constantly offer less than 50% of their current selling price (when their site says they offer 50-70%) it's just frustrating.
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They are ridiculous! How can you institute a policy on merchandise that had been discounted.
 
#2,628
A page on their website has been broken for weeks, at least for me. If I click on "Supplier Payments" I get redirected to a page that says "That was a catastrophe" and that their engineers are working on it. I have sent and been paid for two shipments during the time it's been down.
 
#2,629
canipus said:
:tdown:
Having spent nearly $1000 on several LV items with Fashionphile I decided the twilly color did not match the purses and sent an email for an RMA to return the twilly as per the terms of the web site. It took 3 e-mails before I got a response informing me I could return the item no problem. The item arrived back in Beverly Hills Certified Mail on September 29th. 15 days have gone by and during that time I have sent 5 e-mails asking for an update to see whether the credit card has been issued a credit. Absolute zero response. I will now have to contact the card company direct. Out of eight e-mails to a "Steven" in Beverly Hills, Fashionphile responded just once. Can you believe this customer service? They are quick to sell and dispatch product but when it comes to returning product for a refund you're banging your head against a brick wall. Be warned folks.
I will never deal with them again and you better bank on keeping anything you purchase with them because trying to communicate with them direct is the biggest hassle I have experienced in years.
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Thanks for sharing your experience.
 
#2,630
caannie said:
A page on their website has been broken for weeks, at least for me. If I click on "Supplier Payments" I get redirected to a page that says "That was a catastrophe" and that their engineers are working on it. I have sent and been paid for two shipments during the time it's been down.
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It's been awhile since I've sold to them but does anybody have any idea how long it takes to get the check? I sent them a bag a week or two ago and it's been processed. Looks like my account has been "credited" so if I buy something on their website I can use it...it says awaiting payment. Just curious how long the check gets mailed out once it's status is changed to that? Thanks all!
 
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