i have been to both stores in paris alot. they are next to each other. not sure about a downstairs visit??? that is the stockroom. i have bought alot of stuff and always get a big hello since i know alot of the staff and they always remember me and what i have bought. i even have the famous black motorcycle jacket! some SAs have a better command of english than others...one SA ran my card thru about 6 times in a row bc of the slow transatlantic connection and i had a problem using it at rodolphe menudier the next day... i was lucky to know that SA very well and she let me use the phone to straighten out my bal charge problems. it the store is busy, go back another time. when it is busy, they always tell me they will pull out their stuff for me when after the crowds leave, and they do!!! for whatever reason, they do have different nicknames for the bags. they are always fascinated when i tell them how we refer to the bags in the states.