You are so sweet, AuthenticLux. Thank you! But actually, Haypost has been extremely helpful to me and have actually emailed me a scan of the actual document that she signed. 2 different Paypal agents told me they were incredulous that I was able to get this, as most people cannot obtain this information. So, I must give a huge kudos to Armenian post, as they have been great to me. Very helpful.
This is finally over for me. I'm not totally satisfied with the outcome, but here is what happened since my last post:
I called paypal when I got the signature doc and they had me fax the document to them, which I knew wouldn't fly, as it wouldn't be very legible, but I did. Paypal emailed me the next day to say they were denying the appeal based on the fact that no signature was available online. I did not accept this and called AGAIN. I let the agent know that I had a perfectly clear scan and that this buyer has signed for this item, she has the item and has her money back and I would like the appeal opened again. He gave me an email address to send the scan to, and he looked at it and said it was perfectly clear, he was very surprised I was able to get the document, as he said most people cannot, and saw no reason why an appeal wouldn't be granted in my favor, and it should happen within 48 hours. So I waited and heard nothing for 3 days. I called AGAIN and spoke with another agent who said there wasn't an appeal open currently, but after looking through the notes and seeing the last docs I sent in (again, she was shocked that I got the signature provided to me, and she was very sympathetic to all the crap I've been through), she said she'd make sure she'd open the appeal and, again, she was sure it would be granted in my favor. She said I would get a decision in 24-48 hours (again), but that she'd send it to escalations for review and she'd follow up with me herself at the end of the day, which she did.
Today I finally hear back from paypal saying they were granting my appeal! Great, right? WRONG. It says that my appeal was granted, but that I had to follow up with the buyer to get my refund! WTH?! I already went through all this with the buyer and she refused to communicate after canceling my invoice and telling me that paypal never refunded her. So, I call paypal again and get an agent who had no idea what she was talking about and said that my appeal was denied because I didn't have a signature. I explained that not only did I give paypal the signature, but they said they did grant my appeal. She then gave me nonsense about needing the buyer to refund me since paypal refunded her and I refused to accept this and asked for a supervisor. After holding for a long time, I spoke with a supervisor who, after looking at the case and my account status and putting me on hold for a long time (again), he said paypal would give me a "one time" credit of the amount I was due, because I was a good customer for many years. He recommended that I get a signature in the future, and I pointed out that I already provided the signature to paypal. He said "Um...oh." and confirmed that the buyer still gets to keep her refund. I can't believe she's getting away with this. I am going to keep the IC3 case against her (which I doubt will go anywhere given the relatively small dollar amount) just in case. I'd love to see her have to give the funds back to paypal. What a jerk.
Hope this helps others here in the future. Thanks to everyone for their advice and well-wishes!
