Hi,
Just seeking some input here from other sellers. I sold my Bottega Veneta Roma via a UK site Hardlyeverworn it (for those that don't know, similar to Vestiare/Videdressing). It was accurately described, well photographed and sold with authenticity card/dustbag etc.
I sold it to someone who purchased without making any contact/asking any questions.
I have just heard back and she is asking I take it back because it feels more 'vintage' than she wanted. Three weeks after she received it. (It's a 2008 bag, and the date code on the label was clearly shown on my listing). The terms of Hardlyeverworn it are that purchasers have seven days to return an item. She is saying it's because she's been away, but then why buy a high value bag just before a trip? Unless you were going to take it with you perhaps?
Part of me feels I should accept the return, because I'm new selling on the site and want to be reasonable and a good seller. (I wouldn't hesitate if she'd come back to me in the 7 day timeframe) But part of me feels that she's possibly used the bag - effectively had it on loan for free for 3 weeks, that the onus was on her to ask questions before, notify me in seven days (email is possible from abroad, after all), and of course, I've lost 3 weeks of potential sales time on my item. I can ask Hardlyeverwornit to release payment as by their own terms, they have to and I'm not obliged to take the bag back.
I'd just like some input from other sellers on what I should do, as I'm torn right now. Thanks in advance!
Just seeking some input here from other sellers. I sold my Bottega Veneta Roma via a UK site Hardlyeverworn it (for those that don't know, similar to Vestiare/Videdressing). It was accurately described, well photographed and sold with authenticity card/dustbag etc.
I sold it to someone who purchased without making any contact/asking any questions.
I have just heard back and she is asking I take it back because it feels more 'vintage' than she wanted. Three weeks after she received it. (It's a 2008 bag, and the date code on the label was clearly shown on my listing). The terms of Hardlyeverworn it are that purchasers have seven days to return an item. She is saying it's because she's been away, but then why buy a high value bag just before a trip? Unless you were going to take it with you perhaps?
Part of me feels I should accept the return, because I'm new selling on the site and want to be reasonable and a good seller. (I wouldn't hesitate if she'd come back to me in the 7 day timeframe) But part of me feels that she's possibly used the bag - effectively had it on loan for free for 3 weeks, that the onus was on her to ask questions before, notify me in seven days (email is possible from abroad, after all), and of course, I've lost 3 weeks of potential sales time on my item. I can ask Hardlyeverwornit to release payment as by their own terms, they have to and I'm not obliged to take the bag back.
I'd just like some input from other sellers on what I should do, as I'm torn right now. Thanks in advance!