The handles of my Prada Re-Edition 2005 Saffiano leather bag literally just came off. I have had the bag for about 9 months and I bought it straight from prada online. Do you guys think this can be fixed. I am so sad and disappointed
Thank I’ll do soSuggest to contact them through the website. Recently lost my dust bag while on a quick holiday and they were super helpful and arranged for me to pick up replacement at my local store. I’m in Australia, customer service was great when I dealt with them I live chat. I’m positive that there was a 2 year warranty on my bag, I bought in store, and they were able to find my purchase history, so am sure would be able to find yours too and give you best way forward. Good luck
Awwww I didn’t know ordering online was not the best decision. I just hope they are willing to fix or replace itI'm sorry . I have heard of Prada online orders not being the best quality: https://forum.purseblog.com/threads/prada-quality-control-issues.1045453/
I've had mine for about 11 months now and I have not had any issues. However, I did buy mine in store and it was a brand new one that just arrived fully wrapped/packaged which I got to inspect before purchasing.
Your closures seem to be undone so it appears that there is no damage to the metal or leather itself. Therefore, I believe it should be repairable. Probably best to contact customer service, hope everything turns out okay!
Did they end up repairing or replacing your bag?Awwww I didn’t know ordering online was not the best decision. I just hope they are willing to fix or replace it
I disagree. I've ordered nothing but online and have never had a problem. It's still Prada and not some outlet or pre-owned. Why is online supposedly not great?Awwww I didn’t know ordering online was not the best decision. I just hope they are willing to fix or replace it
I disagree. I've ordered nothing but online and have never had a problem. It's still Prada and not some outlet or pre-owned. Why is online supposedly not great?