- Oct 30, 2006
Saks, you need to get a clue. I had an item in my shopping cart that came in two colors. For some reason, on the main screen it showed as two different items and the dark color was shown as on sale, the lighter one was not. No matter, I wanted the dark one anyway. I put it in my cart. But if you went to the lighter one, it still showed both colors on that listing too. So when I went to checkout, it said my color was no longer available but when you go into the lighter one, it lists the dark one as being available. I called and they said they have no record of the dark one ever being on sale (I guess because all the available ones on that listing were gone). Well, obviously, that is wrong. I happen to know that it was also on sale a couple of months ago too because I know someone who bought it. They offered me a courtesy discount of 10% which I refused because it is just wrong on principle. Saks needs to get their act together.