Another SA tried to destroy my relationship

[Luckystar01]

Hey,
So me and my husband have finally gotten us a very good and caring SA.
We always use him whenever we go to the store and we have spent over 15000 dollar or more at the store, just by using him as SA.

A lot of the sa at the stores knows that me and my husband only use this SA, let me call him mister X.

So for some months ago, I went to the store and looked after some shoes, my SA was on vacation, so another SA helped me. I didn’t buy the shoes from
Her, because I wanted to buy them from my SA, and the store didn’t have the shoes anyways at that time.
Some days later when my sa was at the store, he told me that they had my shoes and I went to the store and bought them.

So this happened for a while ago. And last weekend I went to the store to buy the same shoes, but in another colour and this lady SA said “oh isn’t this the shoes I helped you with?”. Do you think she said that to destroy my relationship with my SA?
I have never bought anything from here, just from my SA and I don’t want my Sa to think I have used someone else

 

[Christofle]

I think you are overthinking this… she might have simply misremembered who you were and thought you were a client she sold those shoes to.

H isn’t a cult with employees trying to stab each other and their customers in the back to summon the great B/K/C.

 

[corgimom11]

Yeah... I agree you are overthinking too. Something similar happened to me very early on in my relationship with my SA & the store. I went in (pre-pandemic) unprompted in the middle of the week, my SA was on vacation and another clearly mentioned that they would be able to assist me in my SA's absence and that they all help each other. When I got home, they had processed my purchase (albeit small) under their name, and not my SA. I immediately called the store back and had them change it. They apologized as it just had slipped their mind when we were checking out. No harm, no foul and I assume my SA does this for the other staff when they are away also. My SA will always offer to have a supervisor/manager assist me if I need to come in the store when they are not there, but now that I am established, I will only really go when I have a confirmed appointment w/ my SA.

I think in your case, the other SA was just friendly/small talking -- but we obviously don't know the full context.

 

[Sydny2]

Don’t worry, happy shopping! You’re totally fine.

 

[lulilu]

Your SA can look at your purchase history and see which SA is identified for each purchase. Just small talk.

In my store, if my SA has something for me but won't be there, she'll just say to tell whoever helps me that it is in her shelf (or wherever she keeps stuff on hold). I am confident that they give her credit. The store is very friendly and kind. I am sure they help one another out. I wouldn't attribute bad intent like that.

 

[880]

Don’t worry, I think she was just trying to be friendly. Don’t think it’s a big deal, and I don’t think your SA will have any issues with it either. While DH and I also shops with just one SA, others can in fact help (and they all do help each other out, for example if you dropped by and your SA was out that day.

 

[phoebe.bqueen]

I second '880' above. I think it's also worth mention here that you are the customer, and it's every SA's job to go above and beyond to assist you to have a great shopping experience. Any of them who demonstrate an attitude apart of this isn't worth of your time Besides, don't worry about what other people think, do what you think is right for you

 

[Perja]

H isn’t a cult with employees trying to stab each other and their customers in the back to summon the great B/K/C.

You’re right. It’s a cult where we try to stab each other for our divine stuff-holders


@Luckystar01, your SA probably appreciates your continued custom but won’t (or at least should be professional enough not to) resent you for purchasing an item you want when you want it!
The other SA was likely trying to be friendly. I’ve been helped by a variety of SAs... they all know who my go-to person is but will greet me or offer their help if I look like I need it!