Hi all-
I realize as a seller I charge more than most for shipping. I place my bags inside a Coach gift box, then inside a bigger box with stuffing before mailing. Average ship price $15-$22 for tracked insured delivery.
As a buyer I always want my stuff IMMEDIATELY whether from eBay or a retailer so I typically go the for the overnight/priority shipping and am willing to pay the premium.
HOWEVER, I just bought an Elisa for $25 USPS priority shipping + paid separate insurance and I was very disappointed with the packaging. The bag was an o.k. deal ($600 from $750 retail) and it did get here in less than 48 hours after ship, but I feel the shipping charge was highway robbery since it was sent in a flat-rate box. If you haven't seen the Elisa, she is HUGE and actually had to be folded to fit in the box.
For me it is the principal since most think I overcharge for shipping THINKING I would do what this seller did to me. I know another person in this forum had a similar "upcharge" when their package was sent parcel instead of the priority she paid for, but in this case I paid for priority and it was sent priority.
I was actually going to buy another bag next week that I had my eye on, but not now.
See my note below, what kind of feedback would you give? Are my expectations unreasonable? Is $16.05 a reasonable markup?
Hi- First let me say thank you for quick ship. I was greatful to get it today so I can take it with me on Friday. That being said, I am extremely disappointed in your packaging and shipping cost relative to the $25+insurance that I paid. I had no idea that a $750 purse would be folded up/shoved to fit in a free flat-rate box that cost $8.95 to ship. In addition, the purse didn't quite fit so there was a gap on the end of the box which allowed snow to enter and so the dustbag for the item was wet because it was snowing today when the mailman delivered the package. Last, unless I am mistaken the maximum amount you can insure a package for online is $500 which means if my item was lost, it would not have been covered by the USPS for the full amount I paid. I am not seeking a partial refund as I am sure many others would demand, but my feedback will be reflective of the above statements. Please consider this when mailing out future items as I was previously considering other items.
I realize as a seller I charge more than most for shipping. I place my bags inside a Coach gift box, then inside a bigger box with stuffing before mailing. Average ship price $15-$22 for tracked insured delivery.
As a buyer I always want my stuff IMMEDIATELY whether from eBay or a retailer so I typically go the for the overnight/priority shipping and am willing to pay the premium.
HOWEVER, I just bought an Elisa for $25 USPS priority shipping + paid separate insurance and I was very disappointed with the packaging. The bag was an o.k. deal ($600 from $750 retail) and it did get here in less than 48 hours after ship, but I feel the shipping charge was highway robbery since it was sent in a flat-rate box. If you haven't seen the Elisa, she is HUGE and actually had to be folded to fit in the box.
For me it is the principal since most think I overcharge for shipping THINKING I would do what this seller did to me. I know another person in this forum had a similar "upcharge" when their package was sent parcel instead of the priority she paid for, but in this case I paid for priority and it was sent priority.
I was actually going to buy another bag next week that I had my eye on, but not now.
See my note below, what kind of feedback would you give? Are my expectations unreasonable? Is $16.05 a reasonable markup?
Hi- First let me say thank you for quick ship. I was greatful to get it today so I can take it with me on Friday. That being said, I am extremely disappointed in your packaging and shipping cost relative to the $25+insurance that I paid. I had no idea that a $750 purse would be folded up/shoved to fit in a free flat-rate box that cost $8.95 to ship. In addition, the purse didn't quite fit so there was a gap on the end of the box which allowed snow to enter and so the dustbag for the item was wet because it was snowing today when the mailman delivered the package. Last, unless I am mistaken the maximum amount you can insure a package for online is $500 which means if my item was lost, it would not have been covered by the USPS for the full amount I paid. I am not seeking a partial refund as I am sure many others would demand, but my feedback will be reflective of the above statements. Please consider this when mailing out future items as I was previously considering other items.
Wow.
