I have been informed that Anna Corinna Company has sent me out a new zipper pull for my butterscotch mini city tote and I should be receiving it any day now! THIS IS GREAT CUSTOMER SERVICE!! As far as the bag is concerned, I love it so much, I found myself bursting out with "I love this bag so much" which surprised DH who didn't even know I had a new bag!! I just couldn't restrain myself!!