I stopped at the Coach Boutique last night to return a gift I had received. It was a nice gift and a lovely little bag but not my style. Unfortunately I didn't have a receipt and was merely hoping for a merchandise credit for the lowest amount listed in the Coach computer. I figured that I could use the merchandise credit at the outlet later, perhaps during the "after the holiday" sales.
But the SA told me that the bag was out of inventory and she wasn't able issue a merchandise credit, darn! But then she said that she could "give me a product exchange"! She could apply the full, retail value of the returned bag ($225) toward a new product if I wanted to buy something new? Well, that put a whole new slant on the situation!
What would you have done in my place? At the very least I could certainly find something I liked for $255 in that store. Plus there is a great Coach Holiday Sale going on right now and they had a room full of lovely sale bags - as well as other rooms full of beautiful new bags. And I also had a $150 merchandise credit that has been burning a hole in my wallet for months - I got it for sending a defective product back to JAX.
I think that most of you would have done exactly the same thing that I did - I bought myself a lovely new bag, and what's better - I got it for a great price!
Here are the teaser pics, any guesses about what I bought for myself? I'll give you a hint, it is one of the items currently discounted for the Coach Holiday Sale.




But the SA told me that the bag was out of inventory and she wasn't able issue a merchandise credit, darn! But then she said that she could "give me a product exchange"! She could apply the full, retail value of the returned bag ($225) toward a new product if I wanted to buy something new? Well, that put a whole new slant on the situation!
What would you have done in my place? At the very least I could certainly find something I liked for $255 in that store. Plus there is a great Coach Holiday Sale going on right now and they had a room full of lovely sale bags - as well as other rooms full of beautiful new bags. And I also had a $150 merchandise credit that has been burning a hole in my wallet for months - I got it for sending a defective product back to JAX.
I think that most of you would have done exactly the same thing that I did - I bought myself a lovely new bag, and what's better - I got it for a great price!
Here are the teaser pics, any guesses about what I bought for myself? I'll give you a hint, it is one of the items currently discounted for the Coach Holiday Sale.




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