Just have to share this because I was pretty taken back. I've been doing this long enough that most return excuses don't phase me and I'd rather just take it back..honor the refund as long as it is not used..and move on..so I sold this brand new with tags handbag..a few days later I get an email from the buyer saying its just not what she thought or wanted that she had found another one she liked better (that made me mad because she admitted why she wanted to return it) of course I told her we didn't accept returns because its stated in our description and on the ebay check box description. Next thing I know pp has held the funds from me bc she filed a not as described with them. So when I went to read why it says that the bag was 1/2" off in my measurements. Funny enough..the measurements were never in the description..she emailed me to ask and I sent them via email. Of course pp is now forcing me to accept the return and she will probably leave a neg for a 1st quality item and transaction! And before this I thought I had heard it all!