that is disgusting. It's one thing for some to say in a tactful way you have dry skin but her behavior was totally unacceptable. I hope you included her name in the complaint. Sometimes at the moment when things like this happen we're taken by surprise and don't get names. But you can alway go back. I talked to dept mgr one time to complain about a SA...was told by other SAs that many customers had complained about her. She's still there and other SAs are gone. Guess they have other skills and selling bags (and annyoing customers) is all she can do.
am I the only one??
- Thread starter Plain&Simple
- Start date
I guess I just expect better service.
oh well. no apology yet. to reply to the poster that said I should get a discount, perhaps I should but after the service...I dont know if Id even use it. the company should be more aware of how they are being represented.
oh well. no apology yet. to reply to the poster that said I should get a discount, perhaps I should but after the service...I dont know if Id even use it. the company should be more aware of how they are being represented.
I'm starting to think that when a person is interested in buying lotion a few of the SA's will say that the person's skin is dry so they buy the lotion. Kind of like, to make it seem like the person has really bad skin and needs the lotion??
to me that is the wrong approach. if she had offered to do a "skin diagnosis" and perhaps have said, tactfully
"your skin is looking a little dry. would you like to try _______, it will help that."
"your skin is looking a little dry. would you like to try _______, it will help that."
i remember i had a woman at the YSL counter working on my face one time and my face was very dry, which she did mention but in the most polite and tactful way-there was no way anybody could have taken it as offensive. it was probably something along the lines of "oh your face seems to be a little dry probably because of the cold weather lately-this product would be great for those days your skin needs some extra hydration." there's absolutely no need to get nasty and rude-especially since its her job to help you.
How you were treated was awful. Most makeup counter people just seem to be rude and snooty. Maybe it is how they are trained-look down your nose at customers as if they are beneath you and they'll buy lots of merchandise? You would think they would kiss customer butt, considering they work on commission. I love Chanel makeup, but most of the time I pretty much get ignored by the sales people. So, I buy as much of my makeup online as I can. Oh well, I figure it's their (financial) loss.
How rude. I'm sorry she said that to you. The other day I was at MNG and wanted to try on this dress that was a size 4 (i'm a size 2) The saleswoman came up to me and gave me a look and said "i don't think you're gonna be able to fit into a size 4" It really hurt my feelings but I simply told her "look, I know what size I wear."
What the heck is wrong with these sales associates? They're so rude. Some of them even act like they own the store, or they only treat certain people nicely (people who look like they have a lot of $) It makes me so angry.
What the heck is wrong with these sales associates? They're so rude. Some of them even act like they own the store, or they only treat certain people nicely (people who look like they have a lot of $) It makes me so angry.
My friend was just telling me tonight about her friend who went to a cosmetic counter at the mall and the Sales Associate suggested she look into Botox! This girl was in her twenties (and by all accounts gorgeous!)
I swear, some people just are tactless-- or just strange.
I swear, some people just are tactless-- or just strange.
Some people are just so utterly stupid beyond help. As ridiculous as that situation was, I wouldn't waste time being angry about it because at the end of the day we all know that idiot is going to be doomed at minimum wage (or around there) for the rest of her working life.
LOL. Great comeback!
Ugh that lady is so rude. Don't let it get to you. I hate it when sales people are snobby. It's like, get a job where you don't have to deal with people if you're going to be rude and obnoxious.
well i got a reply. they apologized profusely, said they would look into the manner (I gave them the woman's name) and will be sending me some samples. Im very excited to try them out and buy some from any place other than Saks. lol