So I have a ton of items listed on eBay that are for pre-order, they have been listed for months now and merchandise isn't expected to ship to me until September. (Home and holiday decor merchandise) I have received many, many sales via eBay on this stuff and everyone who has purchased understands the items is PRE-ORDER MERCHANDISE as it is clearly stated in the listing. Whenever someone makes a purchase or whenever I speak with the company regarding status, I always send out an email to all of my orders notifying them of the current delivery for their items. I had a buyer on May 24 who bought an item and I sent an email the first week of June stating; "Thanks so much for your purchase and quick payment. I wanted to be in touch and let you know that a few weeks ago I received an update that your items were expected to ship on time and possibly early! As soon as the merchandise is received I will ship to you and please don't hesitate to be in touch if you have any questions in the meantime. I will keep you posted if I hear anything else and if not, they'll be in the mail to you as soon as I receive them!" Keep in mind, the listing's description says this "Item now available for preorder. Preorder now to receive 10% discount on all 2012 Christmas items. Item is priced with discount! Orders are expected to ship in September, plenty of time before the holidays so take advantage of this great offer! Payment due at time of order to hold merchandise as supplies are limited. Items will ship immediately upon receipt. If there are any changes regarding delivery or availability we will notify you immediately!" Here's my issue I get a message today from the buyer that for whatever reason has rubbed me the wrong way. It says, " I recieved your earlier e-mail regarding my order. I assumed when I ordered it that you had the items in your possession and not that you were waiting for them which was the impression I got from your e-mail. You have had my money since May 24th and I still don't have my ordered items at close to a month later. What is the status now." Am I taking it wrong or is it ridiculous? I just don't understand how you can assume I had the items or how my email thanking you for buying would be confusing. Ugh, so frustrating!