Becca, I am so sorry this is continuing. I did want to let you know that I had a similar thing happen to me where I sold a bag that the seller claimed was "filthy" but I had dated pictures proving otherwise. I talked to Paypal so many times my head was spinning-- and I was told different things at different times. One thing I was definitely told though, was that they "don't always look at pictures but sometimes they will." I should say that later I was told they never do. I don't know but to me, if it's evidence and it's strong, it seemed like there was some hope of them using pictures-- you just had to find the right Paypal rep.
I learned that too late in the process, but maybe it can help in yours. Again, I'm so sorry you're dealing with this!!!
I learned that too late in the process, but maybe it can help in yours. Again, I'm so sorry you're dealing with this!!!