I sold a balenciaga bag on Ebay. The buyer received it and emailed me that it was not in the condition she expected it to be in. I disagreed, but because she was polite and persistent I said that she could mail it back for a refund. This was on May 17th.
I received the bag today via priority mail. The date stamp on it is May 23rd. So she had the bag for 7 days prior to returning it. When I opened the package, I was in shock. Yes, it is the same bag, but now there are penmarks on it, the edges are really scruffed and there is a white spot on the back. The leather is also slightly peeled in one spot. I KNOW that the bag did not have these flaws.
I truely believe the buyer roughed the bag up on purpose in order to get a refund (maybe buyer's remorse?). She had it a whole week. For all I know she carried it for a week and threw it around.
What do I do? Do I have a prayers chance of winning a Paypal claim if I refuse to refund her? Obviously if I won, I would send the bag right back to her.
Nothing like this has ever happened to me before....
I received the bag today via priority mail. The date stamp on it is May 23rd. So she had the bag for 7 days prior to returning it. When I opened the package, I was in shock. Yes, it is the same bag, but now there are penmarks on it, the edges are really scruffed and there is a white spot on the back. The leather is also slightly peeled in one spot. I KNOW that the bag did not have these flaws.
I truely believe the buyer roughed the bag up on purpose in order to get a refund (maybe buyer's remorse?). She had it a whole week. For all I know she carried it for a week and threw it around.
What do I do? Do I have a prayers chance of winning a Paypal claim if I refuse to refund her? Obviously if I won, I would send the bag right back to her.
Nothing like this has ever happened to me before....