Good luck and let us know how it going at the store...I'm not expert..I only have 2 flaps..but just noticed that yours looks different from mine on the side..nyhockeymom, ahh, I see what you mean. I tried to smooth out the bottom half of the bag, but that's really not what's causing the flap to curve out -- even when I open the flap and lift it away from the bag, it is not straight!
Am I making others paranoid about their bags? ush:
Anyway, I received another WHITE Jumbo today (will post photos!!! I'm SO excited!) and you can tell that it's brand new. No loose stitching, and the flaps are DEAD FLAT against the bag!
I'm convinced that I received a USED (returned) black Jumbo. I'm wearing my new Jumbo to the store to show them and tell them what I mean!