Okay so some of you might know I have been on the looking to get a dark red/burgundy coloured bag. Have loved the black forest this season but didn't want it in the Del Rey and I already have a Bays so I decided to keep looking. Anyway, Harrods had 10% off this weekend so I went for the Bays. It arrived today and I was so excited but was disappointed when I opened it. The bag had been stuffed into a box that was clearly not big enough for it and wasn't even sent in the dust bag (was included though). It was very squashed and although this leather is prone to getting slouchy and soft I'm not sure whether to keep or send back. Please offer me some advice if you would keep or whether I should try and exchange. My family are saying I am too fussy and there is nothing wrong with it but I can't help feeling that when you pay so much money for something it shouldn't be sent like that and it might have added to its wrinkles.