i'm so sad that i've ruined my first and brand new birkin. i JUST got my 30cm blue jean togo birkin, and i've made a HUGE scratch and some smaller scratches on the palladium on the straps. i put them on the metal strap guides, and throughout the day, i keep tugging at the straps to keep the shape of the togo and avoid batwings, and sometimes they get stuck (metal on metal) and i pulled them straight out...BIG MISTAKE. now there are deep scratches on the palladium straps. i guess i wouldn't mind so much if i had owned the bag longer...but it's not even been one week. ugh!!! i'm so mad at myself. and what does DH say when i tell him? "See...you shouldn't FORCE things." Great! Just what I need to hear. In his defense, he loves my bags too. Anyway, wondering if it's even worth it to replace the palladium. Can they buff these out??? Just warning people out there that the palladium on the straps can scratch when you wear them on the metal strap guides. BOO HOO!!!