I have a large Agyness in black and I love her! She has softened up nicely and now puddles in a heap when I don't put the flap through the turnlock. I don't have issues with the stiff handles, but I do find the center zip panel a little hard to manage with one hand. But that's a small price to pay for a bag that is smooshy-soft, and has so many roomy compartments for all my stuff!
LovinMyMulberry, are York and Cheshire Oaks outlets? I would love to get my hands on a white Agyness! Sadly, I'm in Singapore, far, far away.....