Hello ladies, sorry to post a long message here, but I am sitting here in tears and don't know what to do. I recently sold a handbag to a buyer, with an unconfirmed address. Not having much experience with eBay, I did not know this could be a problem. Well, after emailing the buyer after winning the the item, to ask them to confirm address, the buyer then began to question purchase (buyer's remorse?) and started questioning condition of bag. Mind you, I had posted photos of front, back, bottom and close up of serial tag. Buyer never asked for additional photos before bidding and winning. Now that they have received bag, while I only charged $14.99 and shipping cost me $27.50 (sent Express Mail to have tracking number; insured package), they want a refund due to condition. Should I take bag bag, give refund, or, since I feel I accurately represented bag in description AND photos, and buyer did not ask for additional ones, am I right in refusing a refund? Please advise...I am so distressed about this and don't want to ever sell on eBay again after all the horror stories I have been reading.