I bought a bag and when it arrived it had a Nordstrom refurbished tag and a gold rive through the inside lining. This was not disclosed in the original auction and I immediately contacted the seller. The seller OK'd the return immediately and promised to have the refund done within 4 days of receiving the package. I sent the package and they never picked it up and didn't respond to my communications, so I filed a dispute. They claimed they didn't know it required a signature and said they'd let me know the status of things. The USPS tracking number indicates the package was delivered (with a signature) on Aug. 15. Today marks 4 full business days after they received the package and I haven't heard a word from them. I asked through the dispute about the status of the refund. How long should I wait before escalating this to a claim? I know I have a total of 20 days on the dispute before I have to, but when would it be wise to do so? It has been 6 days total since they've received the bag back and I have no word from them whatsoever. And should I involve the credit card company? I hear that PayPal gets upset over stopping payment, but should I contact the CC to let them know of the dispute? I am just so frustrated. It appeared the return and refund would be happily accepted and easy and I can't get them to communicate, even through the dispute.