Advice on How to Cultivate a Relationship w/ a SA

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TokyoBound

TokyoBound

Singing the Sorrow
O.G.
Nov 7, 2011
624
12
#1
Several months ago, I stopped by my local Hermes store and was assisted by the sweetest SA. She was so helpful, and didn't turn her nose up at me despite the fact that I was not in the position to drop $10 K on a bag at that time (she helped me with some jewelry purchases). Between now and then, I've realized I've been spending more time purchasing Hermes items online, both through the official website and resellers. I now feel like I should have used that time (and money) instead to visit the real store to develop a repore with a SA, in the hopes that she can keep me in mind if something I am looking for comes into the store.

Bearing that in mind, I was wondering:

1. Would it be weird to call the store and find out when the particular SA who initially helped me works so that I can visit during her hours?
2. Would it be acceptable to walk into the store and say, "I'm here to see (name of SA)?"

I just had such a good customer experience the first time around, I'm terrified of following it up with a bad one, should I get one of the more prickly staff members.

Along with the above questions, I was just wondering if anyone could give me some advice on how you've established relationships with your favorite SA's.

Thank you!!
 
#2
I think it would be completely appropriate to call the boutique to see when the SA you prefer will be in and perfectly natural to ask to see her when you enter the store. I work with a specific SA and I think she would be very disappointed if I did not ask for her when I entered the shop. Another SA I like with enter sales under my primary SA's name if I buy something when she is away from the boutique.
 
#3
It's completely appropriate to call in advance or even ask another SA for your regular SA when you walk into the store.

Once you reach a certain level of relationship, your SA might share her mobile number so that you could call/text her directly before making a trip down to the store. I think it's easier (for both parties) this way because apart from being able to build a solid relationship...:

1. Your SA could make time for you, or prepare some items for you to view.
2. You won't miss your SA because she is on a break or on leave.
 
#4
Ｉagree with the two posts above. However, I felt like sometimes the other SAs are not that willing to call my SA up from downstairs. And there is one time I waited 25 mins in front of the register and none of the other SA helped me to call her. But now I am in a close relationship with one cashier, the only one at my local store who helped me to call my regular SA up every time.
 
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