Hi, I hope you all can help me with an ebay situation I am having. I mailed a package via Express about a week ago. The package was marked as delivered, and was scanned as delivered from the buyer's post office (the tracking actually reflects the buyer's post office's zip code...which is just one number off from the zip code that was printed on the label from Paypal. So, for instance....tracking says "delivered to 10001" when in actuality the zip code on the label was 10002).
The problem is this....the buyer emailed a couple days ago stating that they never received the package. The package was under $250 so I did not opt for a signature, however there was $100 included in insurance since the package was mailed Express.
I have contacted their post office whom told me that they scanned the package as delivered at their Express sorting facility, and the package was left on the buyer's doorstep since it was too big to fit in the mailbox. I have also asked the buyer to look around their yard, ask others in their home, neighbors, etc to see if someone else had picked up the package. But, every time I ask them if they have done any of this, the buyer does not answer my question....leading me to believe this may be some type of scam. They keep asking me if I have an update for them, but it seems like they have not bothered to look around.
In the case of a chargeback or claim, what would happen under Seller Protection? I am most worried about the zip code that USPS used during delivery, although the label I printed was absolutely correct, and is viewable in Paypal.
Thanks so much! Michelle
The problem is this....the buyer emailed a couple days ago stating that they never received the package. The package was under $250 so I did not opt for a signature, however there was $100 included in insurance since the package was mailed Express.
I have contacted their post office whom told me that they scanned the package as delivered at their Express sorting facility, and the package was left on the buyer's doorstep since it was too big to fit in the mailbox. I have also asked the buyer to look around their yard, ask others in their home, neighbors, etc to see if someone else had picked up the package. But, every time I ask them if they have done any of this, the buyer does not answer my question....leading me to believe this may be some type of scam. They keep asking me if I have an update for them, but it seems like they have not bothered to look around.
In the case of a chargeback or claim, what would happen under Seller Protection? I am most worried about the zip code that USPS used during delivery, although the label I printed was absolutely correct, and is viewable in Paypal.
Thanks so much! Michelle