Hi everyone-
I feel like I’ve been having a string of bad luck with luxury this month! First my new LV blossom necklace broke within a week of purchasing it (posted in LV thread) and now this!
I purchased a small classic flap in the NF385 brown two or three weeks ago remotely through my wonderful SA. I was going to be in Vegas this weekend so asked him to hold it so I can pick up in store and catch up with him. Yesterday, I came into my appointment and looked at the bag - it’s gorgeous! As the bag was being wrapped, I spent time browsing. When I left, I went straight to my hotel and wanted to unbox.
Imagine my surprise when I opened it to NOT see my beautiful small classic flap…..but a small red bucket bag instead! I luckily filmed the entire unboxing on my phone because I was so excited about it. Watching the playback- you can hear my shock
I immediately called my SA who thankfully picked up. I was incoherent at first because my mind was still processing what happened.
I finally got it out and the SA started to work with the other SA to get the client to bring back her bag. I also brought back mine. It turns out that the bags were accidentally swapped. I wasn’t upset by it because it was an honest mistake that happened as the bags were apparently moved by the cleaning staff while we were there. But I was annoyed by the inconvenience of having to come down this end of the strip twice (and maybe a third time today to pick up the correct bag).
The other thing is….my SA said the brown flap bag was the last in the US and I got anxious. Would she bring it back? Or would she want to keep it and pay the difference? They finally managed to contact her before store closed and she said she would bring it back today (Sunday). They also told me there were a few more of these bags in the US after all.
My dilemma: I’m bothered that someone else probably handled the bag and tried it on and maybe even stuffed it with her things in the one night she had it at her hotel. Do I ask for another bag from a different store or keep the one I have? Call me superstitious, but I hate having other peoples’ energy in my bag.
Especially one I had already paid for. I’m someone who always grabs things from the back at the grocery store. I also do not want to physically go back to that store but i think it’s better that I do (instead of having them deliver to my hotel) so that I can inspect it and immediately return it if I hate it right? I’m staying on the other side of the strip and it’s so annoying to have had to make so many trips for one bag 
anyways- would love to hear what others would do in this situation. Ask for another bag or keep the one that the customer returns back to me (assuming no flaws since I last saw it)
here’s a picture of what I was expecting and what I received. OBVIOUSLY MY BAG IS BETTER
also- the brown flap is coming up orange here but it’s a really gorgeous brown red in real life. Will post a proper reveal photo in the January or December thread when I get my baby back
I feel like I’ve been having a string of bad luck with luxury this month! First my new LV blossom necklace broke within a week of purchasing it (posted in LV thread) and now this!
I purchased a small classic flap in the NF385 brown two or three weeks ago remotely through my wonderful SA. I was going to be in Vegas this weekend so asked him to hold it so I can pick up in store and catch up with him. Yesterday, I came into my appointment and looked at the bag - it’s gorgeous! As the bag was being wrapped, I spent time browsing. When I left, I went straight to my hotel and wanted to unbox.
Imagine my surprise when I opened it to NOT see my beautiful small classic flap…..but a small red bucket bag instead! I luckily filmed the entire unboxing on my phone because I was so excited about it. Watching the playback- you can hear my shock
I immediately called my SA who thankfully picked up. I was incoherent at first because my mind was still processing what happened.
I finally got it out and the SA started to work with the other SA to get the client to bring back her bag. I also brought back mine. It turns out that the bags were accidentally swapped. I wasn’t upset by it because it was an honest mistake that happened as the bags were apparently moved by the cleaning staff while we were there. But I was annoyed by the inconvenience of having to come down this end of the strip twice (and maybe a third time today to pick up the correct bag).The other thing is….my SA said the brown flap bag was the last in the US and I got anxious. Would she bring it back? Or would she want to keep it and pay the difference? They finally managed to contact her before store closed and she said she would bring it back today (Sunday). They also told me there were a few more of these bags in the US after all.
My dilemma: I’m bothered that someone else probably handled the bag and tried it on and maybe even stuffed it with her things in the one night she had it at her hotel. Do I ask for another bag from a different store or keep the one I have? Call me superstitious, but I hate having other peoples’ energy in my bag.
Especially one I had already paid for. I’m someone who always grabs things from the back at the grocery store. I also do not want to physically go back to that store but i think it’s better that I do (instead of having them deliver to my hotel) so that I can inspect it and immediately return it if I hate it right? I’m staying on the other side of the strip and it’s so annoying to have had to make so many trips for one bag anyways- would love to hear what others would do in this situation. Ask for another bag or keep the one that the customer returns back to me (assuming no flaws since I last saw it)
here’s a picture of what I was expecting and what I received. OBVIOUSLY MY BAG IS BETTER
also- the brown flap is coming up orange here but it’s a really gorgeous brown red in real life. Will post a proper reveal photo in the January or December thread when I get my baby back
At least it’s great that the SA was cooperative and offers you some solution options!
Now even the red bucket has been handled by someone else.
Oh no!! 
