Hi Ladies,
I'm still fairly new here, but I thought you may be able to help me out, since I know many of you are experienced ebayers...
I sold a pair of red glittery (greasepaint) Privatitas last week. The buyer wanted an insole measurement, which I provided, along with my sizing recommendation. My auctions all clearly state that I accept returns if the item is not as described.
I received an email yesterday from the buyer saying she couldn't walk in them and she'd like to return them. She had already left positive feedback for me saying that the item description was perfect, fast shipping etc. I very politely explained that my policy is to accept returns if I have misrepresented the item, which I did not, reason being that I will take a loss on shipping costs and the Ebay final value fee. I suggested that she could relist them and maybe even make some money (she got them for a really good price), or if she had any suggestions on something that would work for both of us, I'd be happy to work with her.
She replied that she'd have her son relist the shoes. Late last night, I received another email from her with a photo of red/black embroidered VPs (i think the style name is passamentiere?) attached, saying that she thought those were the shoes she was bidding on. She wanted to know if she could swap the Privatitas for them, since i must have mixed them up. (Please note that in her first email after receiving the shoes, she said nothing about receiving the wrong pair). I explained that I have never owned, let alone listed, the red/black pair. I also expressed my confusion, since she indicated (via feedback) that the item description was perfect.
She just wrote me back this morning saying that she had never opened the box before leaving feedback, and she just did that because I was "being so nice." She explained that she had a purse, outfit, etc to match the passamentieres and she would have liked to exchange, if I had that pair.
Clearly, there's something fishy going on... and I'm worried that the seller will make up more stories and even get me in trouble with ebay if I don't do what she wants. I have perfect feedback, so I'd really hate to ruin that... do you ladies have any suggestions? Thanks in advance!
I'm still fairly new here, but I thought you may be able to help me out, since I know many of you are experienced ebayers...
I sold a pair of red glittery (greasepaint) Privatitas last week. The buyer wanted an insole measurement, which I provided, along with my sizing recommendation. My auctions all clearly state that I accept returns if the item is not as described.
I received an email yesterday from the buyer saying she couldn't walk in them and she'd like to return them. She had already left positive feedback for me saying that the item description was perfect, fast shipping etc. I very politely explained that my policy is to accept returns if I have misrepresented the item, which I did not, reason being that I will take a loss on shipping costs and the Ebay final value fee. I suggested that she could relist them and maybe even make some money (she got them for a really good price), or if she had any suggestions on something that would work for both of us, I'd be happy to work with her.
She replied that she'd have her son relist the shoes. Late last night, I received another email from her with a photo of red/black embroidered VPs (i think the style name is passamentiere?) attached, saying that she thought those were the shoes she was bidding on. She wanted to know if she could swap the Privatitas for them, since i must have mixed them up. (Please note that in her first email after receiving the shoes, she said nothing about receiving the wrong pair). I explained that I have never owned, let alone listed, the red/black pair. I also expressed my confusion, since she indicated (via feedback) that the item description was perfect.
She just wrote me back this morning saying that she had never opened the box before leaving feedback, and she just did that because I was "being so nice." She explained that she had a purse, outfit, etc to match the passamentieres and she would have liked to exchange, if I had that pair.
Clearly, there's something fishy going on... and I'm worried that the seller will make up more stories and even get me in trouble with ebay if I don't do what she wants. I have perfect feedback, so I'd really hate to ruin that... do you ladies have any suggestions? Thanks in advance!
