- Feb 23, 2017
I pulled my Odean out tonight after reading about it being discontinued. I purchased online Nov 2015 and have used it maybe four times. I was shocked to see this cracking on the end/varnish. The bag has been stored in its bag and treated with over-cautious love. I called 1-866 and got a less than friendly SA who was clearly reading verbatim from her script. She couldn't give me any options, saying I need to get it to a store to be assessed. I am 3+ hours from a store so I will likely need to mail it in with a note. She said if they do deem it eligible for repair it would be 6-8 weeks but couldn't give me any options available. What are your thoughts? Do you think this is normal (only on one side and the rest of the bag is pristine). Will I have to pay for a repair? And just last week my NF DE RB came with a crack in the strap - still waiting for that assessment. Sorry for the rant it's just frustrating that the quality and customer service for LV seems to be on the decline but prices continue to upswing. What should I expect for a repair? How does this process work? Thanks for your insights/advice!