Sigh... (Sorry this is long) A few weeks ago I had for sale a games package. The listing was for Aussies only because I don't accept paypal - I have been burnt by paypal one time too many! Anyway, someone in NZ asked if I would post to them, and I said I would but I would not accept paypal. They'd have to pay by bank deposit. They said fine, and the sale went ahead. (They took 2 weeks to pay!) The buyer did not use eBay's checkout so I never got one of those "I will be sending payment..." emails with the buyer's address from eBay. So I got the buyer's address from the "Order Details" link provided by eBay for the sale. Item was sent fully insured two days after payment had been confirmed. A week later buyer says they never received the item. So I told them that international delivery can be slow, but I'd checked with the post office. The post office told me that the item had been delivered 3 days after item was posted!! The NZ post website indicated the item had been delivered and signed for! So I told the buyer this! They continued to deny having received the item and asked about the address I sent the item to. So I told them, and they claimed the wrong is address!! It's an "old" address, and that they no longer live there. That's the address I got from ebay! Surely it's not my fault they didn't update their address on ebay?! Right? They claimed to have provided another address... well, I'm don't know who they told or where they specified the new address, coz they certainly didn't tell me or ebay! What would you do? I don't think I'm obligated to refund the buyer when it's their fault for getting the address wrong! Does anyone know if it'd be worth putting in an insurance claim? Sigh. I know my perfect feedback is about to be ruin by this.