Michael Kors A Testament to MK Customer Service. Plus, a new bag.

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keishapie1973

keishapie1973

O.G.
Jul 23, 2006
11,131
6,153
#1
So, my first bag that I pulled out for Fall this year was my beloved Campbell in merlot. I carried it a couple days before I noticed the handles were fading. I continued carrying it to see if it would bother me. It did. I'd only just bought the bag last year around Christmas so I hadn't really carried it that much.

I called customer service and they asked me to send it in for possible repairs. About a week later, I got an email from them saying that it couldn't be fixed and they were giving me a $500 budget to pick a new bag. Now, I sent in my original receipt so they new my bag retailed for $358 and I paid $158 BUT they gave me a $500 budget y'all!!

All my other MKs still look new, so I'm pleased that when I finally had a problem, it was resolved to my satisfaction.

So, introducing my new Quincy in plum.....[emoji7]

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#2
Wow that new bag is such a beautiful colour! I am very impressed at the value they gave you for your old one, I can't see too many people saying they get that treatment from them- maybe I will be proved wrong though!
 
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#3
keishapie1973 said:
So, my first bag that I pulled out for Fall this year was my beloved Campbell in merlot. I carried it a couple days before I noticed the handles were fading. I continued carrying it to see if it would bother me. It did. I'd only just bought the bag last year around Christmas so I hadn't really carried it that much.

I called customer service and they asked me to send it in for possible repairs. About a week later, I got an email from them saying that it couldn't be fixed and they were giving me a $500 budget to pick a new bag. Now, I sent in my original receipt so they new my bag retailed for $358 and I paid $158 BUT they gave me a $500 budget y'all!!

All my other MKs still look new, so I'm pleased that when I finally had a problem, it was resolved to my satisfaction.

So, introducing my new Quincy in plum.....[emoji7]

View attachment 3483066
Click to expand...

Wow, I'm really impressed with the CS provided.

Sad to see your Campbell go but this replacement is GORGEOUS! Love the style and the color! Enjoy!
 
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#4
MKbaglover said:
Wow that new bag is such a beautiful colour! I am very impressed at the value they gave you for your old one, I can't see too many people saying they get that treatment from them- maybe I will be proved wrong though!
Click to expand...

HeatherL said:
Wow, I'm really impressed with the CS provided.

Sad to see your Campbell go but this replacement is GORGEOUS! Love the style and the color! Enjoy!
Click to expand...

Thank you. I've heard some horror stories so I was really surprised at this. I just had to post my experience... :smile1:
 
#7
keishapie1973 said:
So, my first bag that I pulled out for Fall this year was my beloved Campbell in merlot. I carried it a couple days before I noticed the handles were fading. I continued carrying it to see if it would bother me. It did. I'd only just bought the bag last year around Christmas so I hadn't really carried it that much.

I called customer service and they asked me to send it in for possible repairs. About a week later, I got an email from them saying that it couldn't be fixed and they were giving me a $500 budget to pick a new bag. Now, I sent in my original receipt so they new my bag retailed for $358 and I paid $158 BUT they gave me a $500 budget y'all!!

All my other MKs still look new, so I'm pleased that when I finally had a problem, it was resolved to my satisfaction.

So, introducing my new Quincy in plum.....[emoji7]

View attachment 3483066
Click to expand...

What a beauty! That's so good to hear you had such a good experience. Wow what a deal you got too! [emoji106][emoji106] to MK!
 
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#10
#14
Finally, a positive customer service experience! I'm really impressed with the outcome and with MK on this one! Sorry your Campbell didn't hold up, but you'll now be able to enjoy your new Quincy. I love the suede, and I love the plum color. I think that checks off two things (suede and plum) on your wish list. :smile:
 
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#15
ubo22 said:
Finally, a positive customer service experience! I'm really impressed with the outcome and with MK on this one! Sorry your Campbell didn't hold up, but you'll now be able to enjoy your new Quincy. I love the suede, and I love the plum color. I think that checks off two things (suede and plum) on your wish list. :smile:
Click to expand...

Yes, it does. I was really excited to share a positive outcome. Thank you.... :D
 
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