Hey guys, I really need your help on this one. I recently started selling some designer shoes that my sister bought. She lost her job recently and so she cannot keep all these pricey items so I'm trying to help her sell them. I sold a pair of CLs to this one girl who seemed like she's really interested in buying them. She has one fb and hasn't buy anything since 08/07. I'm pretty sure these CLs are authentic since my sister's SA has been working with her for a long long time. The shoes are new and the soles are flawless. Anyway, this is the email I received from the buyer today.
Dear xxxx,
I received the shoes that I purchased. However, upon inspection I noticed several discrepencies which caused me to take the shoes to a high-end department store to check their authenticity. The shoes are NOT AUTHENTIC. Among the discrepencies, including the peeling inner sole, the stitching that does not match the other shoe, gaps between the bottom sole and the shoe itself, etc., there is a sticker that is on the bottom sole of one of the shoes that is a visual instruction on how to manually place a sole on the shoe itself. As a result, I am requesting a COMPLETE and FULL refund of $315.00 which includes shipping costs, based on the false, fraudulent and intentionally misleading statement of 100% authenticity that you placed on the bidding page for these shoes. Once I receive the refund requested, your shoes will be shipped in the exact same condition as they were received. Be assured that if this issue is not resolved fully and immediately, legal action will be swiftly taken.
What do I do now?
Dear xxxx,
I received the shoes that I purchased. However, upon inspection I noticed several discrepencies which caused me to take the shoes to a high-end department store to check their authenticity. The shoes are NOT AUTHENTIC. Among the discrepencies, including the peeling inner sole, the stitching that does not match the other shoe, gaps between the bottom sole and the shoe itself, etc., there is a sticker that is on the bottom sole of one of the shoes that is a visual instruction on how to manually place a sole on the shoe itself. As a result, I am requesting a COMPLETE and FULL refund of $315.00 which includes shipping costs, based on the false, fraudulent and intentionally misleading statement of 100% authenticity that you placed on the bidding page for these shoes. Once I receive the refund requested, your shoes will be shipped in the exact same condition as they were received. Be assured that if this issue is not resolved fully and immediately, legal action will be swiftly taken.
What do I do now?