A Great Ebay Seller Story

Sallyanne

AKA Shoppingsally
May 30, 2008
94
0
Gold Coast, Australia
Hi everyone, about 3 months ago I purchased a pair of new Prada Guaffre Patent boots of Ebay. They arrived promptly, were beautiful, and I was really happy. However, about 6 weeks later I BROKE ONE OF THE BOOTS:sad: The little decorative ankle strap snapped! I did not know what to do - I did not really want to take them to the local shoe repair, but knew that Prada would not be interested if I told them they had been purchased off Ebay, and I did not have a receipt. I emailed my seller just in the off chance she would send me a copy of the receipt, but note that I DID NOT BLAME HER - it was my fault. She was lovely, and took the trouble to help me and sent me the receipt. Prada is now repairing my boots. This was unbelievable customer service from my seller, and far in excess of her obligations. I really expected her to ignore me or tell me to go away. There are some truly great people out there in amongst all the idiots:yes:
 

moi et mes sacs

Science Geek!
O.G.
Sep 22, 2007
8,727
269
Awww thanks for a good ebay story. It makes a change from all the ebay nightmares we hear about.
 

lovely64

LunAtic
O.G.
Nov 17, 2006
38,080
319
Europe
It is very nice to read lovely stories about truly nice people who will go the extra mile whatever the request! Thanks for sharing,

Kat
 
H

hgnolte

What a great seller! A good reminder that there are great people out there! Thanks for sharing.
 

kimalee

Member
Jul 30, 2007
17,669
19
that's great to hear! especially since so many people have truly awful experiences:s...you sure got lucky!
 

Minimouse

O.G.
May 20, 2007
3,958
2
We hear so many bad experiences about eBay, but it's great to hear about the good ones too. They're so much nicer.