I was on the phone with someone from the 866 number and I got disconnected. I assumed it was just my lousy cell phone service but when I tried to call back on my house phone, it said the number had been disconnected????? Anyway, does anyone have the direct number to the LV Atlanta store? I dropped off a luggage tag to be hotstamped on the 29th of June(Friday). They said it would take one week. So I came back July 8th(Sunday) and spoke with the guy that actually does the hotstamping. He said it was going to take 2 weeks since he has several stores he does the hotstamping for. I gave him my info and he said he would mail it when it was done. I called THREE weeks after I dropped it off and someone there said that a part for the hotstamping machine had broken and it would be delayed even more. NO ONE had called me about this to even give me a heads up or anything. Now, I received in the mail my luggage tag with the correct initials done in GOLD when I asked for no color and VERTICAL when I asked for horizontal. I'm fairly mad right now when I've waited nearly a month for this. It wouldnt be that big of a deal, but I live 2.5 hours from the LV store and have already made two trips up there just for this anyway. Disappointment is an understatement.